Member since 2013 Independently owned Independent community management for San Diego & Riverside Counties since 1983 — local, hands-on service backed by the resources of a national cooperative.
The story
Avalon Management Group started in 1983 and grew from a single distressed association into a firm managing roughly 98 communities and 48,000 doors across San Diego and Riverside Counties — while staying deliberately independent in an industry racing toward consolidation.
The difference is a service-first operating philosophy. Where national consolidators are driven primarily by the bottom line, Avalon is built around personal customer service and a discipline of continuous improvement — down to monthly one-on-one meetings with every staff member to find and fix the small things before they become big ones.
That patience shows up in the numbers that matter most: Avalon hasn’t lost a client to termination in more than 12 years. They take on the right communities, serve them exceptionally, and keep them.
It’s not one thing we do. It’s thousands of little things we’ve learned over 40 years.
Why boards trust Avalon
Unlike most firms, Avalon requires each community to maintain control over its own funds — the board signs, not the manager. Financial safety by design.
Avalon has tracked utility usage meter-by-meter for 30+ years, flagging underground leaks and water overages that a static report would miss.
Staff are trained in formal de-escalation, so homeowner friction gets resolved instead of amplified — a calmer community and a lighter load on your board.
No client has terminated Avalon in over 12 years, with quarterly board surveys averaging ~4.7/5 across departments. confirm
Avalon stayed independent — but never alone. As a member of the Innovia cooperative, they pair the personal service of a local, owner-operated firm with the scale of a national network.
For your community, that means the attentiveness of a local firm and the resources of a national one — without the risk of being absorbed into a faceless corporate rollup.
See all membership benefitsMark Jones
President & Owner
AMSPCAM
Leadership
Mark Jones has spent 40+ years in community management and still personally drives Avalon’s continuous-improvement culture. He’s known across the industry as an operator other owners turn to for guidance.
He serves on local CAI chapter boards and the CAI National Research Foundation Board — contributing to the standards the whole industry is measured against.
Credentials & standing
AAMC
Accredited Association Management Company — CAI’s highest firm-level designation
CAI Member
Greater Inland Empire & San Diego Chapters
Licensed & Insured
Fully insured California operator
Innovia Verified
Member in good standing of the Innovia co-op since 2013
Track record
Avalon led Redhawk’s annexation into the city — upgrading police, fire, and public services — with the mayor publicly crediting Avalon’s involvement on the record. A later conversion of a county-run services district saved the community ~$650K/yr in perpetuity. confirm
Avalon secured a county transfer of a natural-watercourse maintenance obligation — saving the community a one-time ~$500K permitting cost and the ongoing maintenance burden entirely. confirm
“Very happy with the service in today’s environment.”
“Allison at the Wolf Park HOA office is the bomb!”
“She is an astute good listener that makes you feel valued and respected.”
Avalon serves master and planned communities across two Southern California counties, with a focus on the communities they can serve exceptionally rather than the most they can sign.
Mon–Fri · 8:30am–5pm · Closed weekends
www.avalonweb.comTalk to Avalon
A proposal starts with a conversation — about your community, your board’s priorities, and whether Avalon is the right fit. No hard sell.
